Refunds & Returns Policy

Can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

Within 10 days of receiving the parcel, you can ask us for:

A full refund if you don’t receive your order
A full refund if your order does not arrive within the guaranteed time (mostly 30 business with few exceptions) not including 1 business day processing time
A full or partial refund if the item is not as described

Full refunds are not available under the following circumstances:

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

Can I return an item for an exchange instead of a refund?

Yes, you can! Kindly use Contact Us form to discuss the details with us.

Can I return my purchase?

All our products are backed with a 10-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.

Are there any items I can’t return?

Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:

Face and body products if opened, used, or have a broken protective seal
Underwear if the hygiene seal is not intact or any labels have been broken
Swimwear if the hygiene seal is not intact or any labels have been broken
Pierced jewellery if the seal has been tampered with or is broken
Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@shop-cambodia.net.

Sale items

Only regular priced items may be refunded. Sale items sometimes cannot be refunded. Please contact us in such circumstance and we will try our best.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any possible cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a Trackable shipping service or purchasing shipping insurance. We of course cannot guarantee that we will receive your returned item.